Support
support@memory.pet
Account access, uploads, playback, restoration, and general product help.
Contact
How can we help?
Choose the address that best matches your question. Messages are routed to the appropriate MemoryPet inbox.
Billing
billing@memory.pet
Charges, receipts, refunds, credits, and payment problems.
Privacy
privacy@memory.pet
Privacy questions and requests to access, correct, or delete personal information.
Security
security@memory.pet
Security vulnerabilities, suspicious account activity, and responsible disclosure.
Legal
legal@memory.pet
Terms, legal notices, rights questions, and formal legal correspondence.
Include enough detail to locate the issue
For account or billing questions, write from the email address associated with your MemoryPet account when possible. Include the date, affected feature, and any error message. Security reports can begin with a concise description and steps to reproduce the issue.